A protected user (a poor or disadvantaged family (person), a multi-child family or family (person) in the care of which a child with disabilities is present, or a person with an I disability group who uses electricity in his or her own household for his or her own needs (end-use), shall be entitled to the marketing service of the protected user. Persons who apply for the support of the protected user shall be provided with consultative support in respect of the receipt of the service, the refusal of the service, the change in electricity contracts for the reduction of the applicable payment.
Service requests
For advice, customers can call on the phone or send an email with a description of the situation or a question.
Receipt of services
The customer receives phone information or an email response to the sent request.